Director, Call Center Operations
2 weeks ago
Director, Call Center Operations Apply type: Onsite | Location: Clark Freeport | Type: Full time | Posted: 30+ Days Ago | Job Requisition ID: ASU Director, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, creating a culture where employees feel valued. We help people do more with their technology and stay connected. We provide our customers with helpful advice, assistance to fix issues, and protection for their devices. What you will be doing : As Director, Call Center Operations, you will be a highly visible leader who fosters healthy relationships, promotes work/life balance, and encourages collaboration. You will be responsible for developing leaders, establishing processes, and driving performance in a large-scale call center environment. You will oversee daily operations, manage a team of up to 500+ agents and managers, and ensure high customer service and sales performance. You will analyze data, develop improvement initiatives, and report on key metrics. Budget management, strategic planning, and stakeholder collaboration are also key aspects of this role. Essential Duties and Responsibilities: Manage daily call center performance ensuring excellent customer service Drive sales and operational metrics through leadership and motivation Develop deep product knowledge and customer service capabilities among staff Use data to identify trends, develop action plans, and improve performance Collaborate with business partners on improvement initiatives Conduct employee reviews and provide performance feedback Lead and motivate a large team, promoting morale and professional growth Create and implement growth strategies and manage departmental budgets Define and implement KPIs for the call center Benefits and Perks: Competitive pay and benefits including health, dental, and vision Retirement plan Paid time off Support for continuing education and ongoing training About Asurion Asurion helps people protect and enjoy the latest tech. With 19,500 experts, we serve nearly 300 million customers worldwide, providing solutions for tech issues and device protection. Our Values Customer First: Providing empathetic, helpful service. One Team: Collaborating and embracing diversity. Divine Discontent: Striving for excellence and innovation. Act with Integrity: Building trust and ownership. We are an equal opportunity employer, committed to diversity and inclusion. #J-18808-Ljbffr
-
Call Center Supervisor
5 days ago
Mabalacat, Central Luzon, Philippines Asurion Full time ₱600,000 - ₱800,000 per yearFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...
-
CNX Call Center
4 weeks ago
Mabalacat, Philippines Stackph Full timeHIRING NOW! CALL CENTER AGENTS – WAVE 1 ONE-DAY VIRTUAL PROCESS – Apply today, get processed right away! START ASAP – LIMITED SLOTS ONLY! Position: Call Center Agent What We Offer: Salary package up to ₱27,000 HMO coverage upon regularization Monthly incentives & performance bonuses No BPO experience required – Fresh graduates are...
-
CNX Call Center
14 hours ago
Mabalacat, Philippines Stackph Full timeHIRING NOW! CALL CENTER AGENTS – WAVE 1 ONE-DAY VIRTUAL PROCESS – Apply today, get processed right away! START ASAP – LIMITED SLOTS ONLY! Position: Call Center Agent What We Offer: Salary package up to ₱27,000 HMO coverage upon regularization Monthly incentives & performance bonuses No BPO experience required – Fresh graduates are...
-
CNX Call Center Representative
4 weeks ago
Mabalacat, Philippines GDV Sourcing Full timeHIRING NOW! CALL CENTER AGENTS – WAVE 1 SM Clark, Pampanga ONE DAY VIRTUAL PROCESS! START ASAP – LIMITED SLOTS ONLY! What We Offer: Salary package up to ₱27,000 HMO, Monthly Incentives, and Performance Bonuses No BPO experience required – Fresh grads welcome! 100% Virtual Hiring Process Initial Interview via Phone Call Only Location: SM...
-
CNX Call Center Representative
14 hours ago
Mabalacat, Philippines GDV Sourcing Full timeHIRING NOW! CALL CENTER AGENTS – WAVE 1 SM Clark, Pampanga ONE DAY VIRTUAL PROCESS! START ASAP – LIMITED SLOTS ONLY! What We Offer: Salary package up to ₱27,000 HMO, Monthly Incentives, and Performance Bonuses No BPO experience required – Fresh grads welcome! 100% Virtual Hiring Process Initial Interview via Phone Call Only Location: SM...
-
Remote Call Center Representative
1 week ago
Mabalacat, Philippines MCI Full timeRemote Work-at-Home | Philippines Full-Time Hourly MCI is one of the fastest‑growing tech‑enabled business services companies in the USA with a strong call‑center footprint and global operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS)...
-
Remote Call Center Representative
2 weeks ago
Mabalacat, Philippines MCI Full timePosition Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re looking for enthusiastic Remote Call Center...
-
CNX Call Center Representative
4 weeks ago
Mabalacat, Philippines Stackph Full timeNow Hiring Call Center Representative – Wave 1 Clark Site + Virtual Process Start this September & October Earn up to ₱27,000/month Fast Offer HS Grads (Old Curriculum) Fresh Grads Welcome No Experience Needed ( with BPO exp is a plus!!) Phone Call Interview Open for All!!
-
Logistics Director
4 days ago
Mabalacat, Philippines Agent Careers Full timeJob Title: Logistics Director Type: Full-time (Remote) Working Hours: Monday - Friday (Partial overlap with EST; availability for late evening calls (10–12pm local) is required to liaise with suppliers in India and China.) Location: LATAM, South Africa and Europe About The Company We are an innovative pet supplies company known for creating high-quality,...
-
Alorica Clark Pampanga
4 weeks ago
Mabalacat, Philippines JobsAvenuePH Full timeExclusive Application Support – Only from Alorica! This is the only job post that goes above and beyond to ensure your success. Here’s what makes us stand out: Mock Call Scripts: Tailored specifically for Alorica accounts to help you practice and excel in call simulations. Interview Questions & Answers: Customized for the roles you’re applying for,...
