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1 day ago
This senior leadership position is responsible for overseeing the implementation of complex global projects, managing diverse functional project teams in Learning & Development, and leading direct report teams in the call center and/or business process outsourcing industry.
Key Responsibilities:- Ensure effective project execution through application of functional methodology and global process, serving as a primary liaison, establishing deadlines, assigning responsibilities, and facilitating communication to ensure quality deployment on time, according to specifications, and within budget constraints.
- Identify and mitigate risks associated with project implementation.
- Manage escalation and change processes effectively.
- Communicate and document key program requirements and status to clients, internal team members, and stakeholders, including executive audiences.
- Maintain master project documentation and ensure its accuracy and completeness.
- Bachelor's degree or equivalent relevant experience.
- Experience leading the implementation of complex, large-scale global projects, including management and oversight of diverse functional project teams in Learning & Development.
- Experience leading and managing direct report teams in the call center and/or business process outsourcing industry, with familiarity with call center financials.
- Proven ability to communicate effectively with senior and executive-level management, with strong presentation delivery skills.
- Proficiency in project management and word processing software, spreadsheet, and flowcharting applications (MS Project, MS Office, Excel, and Visio).
- Project Management Certification: Project Management Professionals (PMP).
- Support for your career and professional development.
- An inclusive culture and community-minded organization that encourages giving back.
- A global team of curious lifelong learners guided by company values.
- Competitive paid time off (PTO) and wellness and healthcare benefits.
The organization is an equal opportunity employer committed to diversity and inclusion, providing a workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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