Technical Support Representative with Growth Opportunities
1 month ago
At MP Corp., we are seeking a highly skilled Technical Support Representative to join our team in Davao City. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and technical support.
About the RoleThis role involves working closely with our customers to resolve technical issues and provide guidance on how to use our products and services. As a Technical Support Representative, you will be responsible for responding to customer inquiries, troubleshooting problems, and escalating complex issues to senior technicians.
Key Responsibilities- Provide high-quality technical support to customers via phone, email, or chat.
- Respond to customer inquiries in a timely and professional manner.
- Troubleshoot technical issues and provide solutions or escalate to senior technicians as needed.
- Document customer interactions and update ticket systems accordingly.
- Maintain accurate records of customer interactions and resolution outcomes.
To be successful in this role, you will need:
- A Bachelor's Degree in Computer Science, Information Technology, or a related field.
- At least 6 months of experience in a technical support role, preferably in a call center environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
In exchange for your hard work and dedication, we offer:
- A competitive salary of PHP 30,000 - 35,000 per month, depending on experience.
- The opportunity to work with a dynamic and growing company in the heart of Davao City.
- Ongoing training and development opportunities to enhance your technical skills and knowledge.
- A collaborative and supportive work environment that fosters growth and teamwork.
Please note that the salary range is an estimate based on industry standards and may vary depending on individual qualifications and experience. We look forward to hearing from qualified candidates
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