Technical Support Specialist
1 month ago
At Virtual Done Well, Inc., we are seeking a highly skilled and experienced Technical Support Specialist to join our team. This is a full-time position that requires a strong background in IT and network configuration.
About the RoleWe are looking for an individual who can provide top-notch technical support to our clients, with a focus on network configuration and troubleshooting. The successful candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills.
Responsibilities- Provide technical support to clients via phone, email, and remote desktop sessions.
- Analyze and troubleshoot network connectivity issues, identifying root causes and implementing effective solutions.
- Configure and manage network devices, including routers, switches, and firewalls.
- Maintain accurate records of client interactions, including issue resolutions and follow-up actions.
To be successful in this role, you will need:
- A degree in Information Technology or a related field.
- Proven experience in network configuration and troubleshooting.
- Strong knowledge of Office 365 and its applications.
- Excellent English communication skills.
- Able to work effectively in a team environment.
We offer a competitive salary and benefits package, including:
- An estimated annual salary of $55,000 - $65,000 depending on experience.
- Additional leave and paid holidays.
- Company events and team-building activities.
- Free parking and on-site gym membership.
- Health insurance and opportunities for professional development.
This is a standard Monday-to-Friday, 8-hour shift position with some flexibility required for after-hours support.
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