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Customer Service Representative

4 weeks ago

Davao City, Davao, Philippines Likha Careers Full time
Job Title: Customer Service Representative - Technical Support Specialist

About Likha Careers:
We specialize in providing outsourced customer experience and support services to various clients across different industries.

Compensation Package:
The estimated annual salary for this position is $15,000, with additional benefits including health, dental, and vision coverage, paid time off, holidays, sick leave, leadership development programs, paid training and tuition reimbursement, and an employee assistance program (EAP).

Scope of Work:
As a Customer Experience Agent, you will be responsible for assisting customers with technical issues and concerns related to their use of our client's product or service. This will involve documenting call-related information for auditing and reporting purposes, maintaining and updating customer information as needed, and upselling existing customers on new or enhanced services while maintaining a courteous and professional demeanor at all times.

Key Responsibilities:
- Assist customers with technical issues and concerns.
- Document call-related information for auditing and reporting purposes.
- Maintain and update customer information as needed.
- Upsell existing customers on new or enhanced services.

Required Qualifications:
- At least high school diploma or GED.
- Strong computer navigational skills.
- Proficiency in Microsoft Office applications (Word, Excel).
- Excellent oral and written communication skills.
- Exceptional listening and comprehension abilities.
- Customer-oriented approach.

Preferred Qualifications:
- Previous technical support experience.