Support Operations Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeZendesk Full time ₱3,500,000 - ₱7,500,000

About Zendesk Administration

We are a dynamic and innovative technology group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors.

Our focus is on data-driven strategies to scale our businesses, and we also have an online community dedicated to promoting body positivity.

At our organization, we value collaboration, innovation, and continuous learning. We invest in our people and provide support and development opportunities for personal and professional growth.

We're looking for a seasoned Zendesk Admin & AI Specialist to effectively oversee workflows, queue management, and collaborate with cross-functional teams to improve customer support operations.

  • You should be a Zendesk Certified Administrator
  • Expertise in automation, triggers, and queue management
  • Experience with AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
  • Ability to document workflows and suggest process improvements

We foster a culture of diversity, equity, and inclusion. You will have the opportunity to work with world-class talents in a data-driven environment, grow professionally and personally, and enjoy a comprehensive benefits package.

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