Support Operations Specialist
1 day ago
This is an exciting opportunity to work as a Support Operations Associate in a fast-paced platform environment. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and the capacity to work independently in a startup setting.
Key Responsibilities:- Lab Test Management:
- Process lab test orders and ensure timely delivery of results
- Coordinate with vendors to resolve order or delivery issues
- System Monitoring & Issue Resolution:
- Monitor internal dashboards for system delays or outages
- Proactively troubleshoot and escalate issues across multiple platforms
- Customer Support & Communication:
- Provide direct support to customers via Slack, email, and internal ticketing systems
- Maintain SLA standards for response and resolution times
- Interact with clients primarily through chat
- Operational Support:
- Assist the operations team with routine tasks to ensure smooth workflow
- Collaborate cross-functionally to support process improvements and documentation
- Utilize internal tools such as Google Docs and Slack for communication and task tracking
- Overall 3-7+ years of professional experience in a startup environment
- Experience in healthcare settings is highly desirable
- Strong technical aptitude and ability to adapt to new systems
- Problem-solving mindset with the ability to work independently
- Excellent written communication skills (B2 Level English Minimum - Business Professional)
This is a remote role that requires candidates to have their own equipment/software. Supporting equipment/software will be provided after a 3-month probationary period.
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