Sales Development Advocate

Job Summary:

We are seeking a skilled Staff Augmentation Representative to join our team. In this role, you will be responsible for identifying and qualifying potential clients, conducting consultative conversations, and coordinating discovery calls.

Key Responsibilities:

• Qualify prospects through professional phone calls and email communication.
• Educate potential clients on the benefits of staff augmentation services and our embedded partnership model.
• Assess prospect infrastructure readiness, including SOPs, training capabilities, and decision-making authority.
• Verify budget allocation and timeline for staffing solutions.
• Document detailed qualification notes in our CRM system.

Consultative Education & Value Communication:

• Educate prospects on why we deliver superior results compared to traditional BPO providers.
• Articulate how our embedded partnership model reduces costs and improves operational efficiency.
• Address common objections about outsourcing, quality, and communication concerns.
• Position our risk reversal offer as a competitive advantage.
• Build rapport and trust through professional, consultative conversations.

Discovery Call Coordination:

• Schedule high-quality discovery calls with our CEO for qualified prospects only.
• Provide comprehensive prospect briefings, including pain points, infrastructure assessment, and qualification scores.
• Coordinate across time zones and business schedules using our automated systems.
• Send confirmation materials and prepare prospects for productive discovery conversations.
• Maintain calendar accuracy and handle rescheduling as needed.

Pipeline Management & Reporting:

• Maintain detailed prospect tracking with all qualification attempts in our CRM system.
• Update lead scores, qualification status, and comprehensive conversation notes.
• Track qualification metrics and conversion rates through our dashboard.
• Generate weekly pipeline reports showing qualified prospects and discovery call bookings.
• Ensure data accuracy and completeness for sales forecasting.

Target Goals:

• Handle 50-75 monthly prospects from initial marketing launch.
• Scale to 100+ monthly prospects as marketing channels expand.
• Optimize qualification process for 125+ monthly prospect volume.

Required Qualifications:

• Communication & Sales Skills:
  • Excellent verbal and written English communication with professional phone presence.
  • Proven ability to conduct consultative conversations and handle objections professionally.
  • Experience building rapport quickly and representing premium service offerings.
  • Strong listening skills to identify prospect pain points and infrastructure challenges.
  • Confidence in discussing initial staffing investment and business ROI.
• Industry Experience:
  • BPO/Staffing Industry Experience Strongly Preferred - understanding of outsourcing challenges and benefits.
  • Previous experience in B2B lead qualification, inside sales, or customer service.
  • Familiarity with call center operations, customer service challenges, or staff augmentation.
  • Understanding of business operations and staffing pain points.
  • Experience overcoming objections related to outsourcing or offshore services.
• Technical Proficiency:
  • Experience with CRM systems.
  • Comfortable with lead scoring systems and qualification frameworks.
  • Proficiency with Zoom, email management, and calendar coordination.
  • Strong internet research skills and database management.
  • Ability to learn and utilize sales automation tools effectively.
• Personal Qualities:
  • High persistence and resilience in qualifying challenging prospects.
  • Strong organizational skills with attention to detail in CRM documentation.
  • Empathy for business owners dealing with staffing challenges and operational inefficiencies.
  • Self-motivated with the ability to work independently in a remote environment.
  • Professional demeanor when representing Arvios' premium positioning.