Help Desk Technician with Telco Experience Wanted

3 days ago


Davao City, Davao, Philippines VCC Link Full time

We are seeking a skilled Help Desk Technician to join VCC Link. This role requires excellent problem-solving skills and a customer-centric approach to resolve technical issues.

The ideal candidate will have at least 1 year of experience in a voice account, preferably with a strong background in telecommunications. The selected individual will provide technical support and troubleshooting assistance via phone and resolve customer issues related to telecommunications products and services.

Key responsibilities include:

  • Providing technical support and troubleshooting assistance to customers via phone.
  • Resolving customer issues related to telecommunications products and services.
  • Documenting and tracking customer interactions and resolutions.
  • Collaborating with other team members to improve service efficiency.

To be successful in this role, the candidate must possess strong problem-solving and communication skills, as well as the ability to work onsite. In return, VCC Link offers a competitive salary package, including a PHP 25,000 monthly stipend, up to 2 HMO dependents upon training, government benefits, and program incentives plus paid leaves.


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