IT Support Specialist
1 week ago
Job Overview
We are seeking an experienced IT Support Specialist to provide first-level technical assistance and support for our internal and external customers. As a key member of our team, you will be responsible for resolving routine technical issues and escalating more complex problems to the appropriate support area.
Key Responsibilities
- Process and respond to technical inquiries from customers via phone, email, or in-person.
- Communicate with end-users to clarify and define technical requirements.
- Maintain accurate call information in our database using commercial software.
- Schedule configuration and installation of PC workstation hardware and software as needed.
Qualifications
- Associate's Degree in Computer Science or equivalent technical training required.
- One year of related experience or training required, or equivalent combination of education and experience.
- Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components is essential.
- Ability to analyze and gather information to resolve technical problems on routine matters.
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