Medical Support Specialist
2 weeks ago
Lifetrack Medical Systems is a leading provider of healthcare software solutions.
Job Title: Customer Support SpecialistThis role involves performing various functions to drive seamless customer experience, including:
- Providing timely support to customers through multiple channels
- Coordinating issue resolution with other teams as needed
- Documenting product features and updates in a clear and concise manner
- Supporting product development by testing and providing feedback on assigned tasks
Candidate Requirements:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the healthcare industry is a plus
- Proficiency in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Ability to multi-task and handle multiple cases simultaneously
- Patience when dealing with complex issues
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