Medical Support Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Lifetrack Medical Systems Full time

Lifetrack Medical Systems is a leading provider of healthcare software solutions.

Job Title: Customer Support Specialist

This role involves performing various functions to drive seamless customer experience, including:

  1. Providing timely support to customers through multiple channels
  2. Coordinating issue resolution with other teams as needed
  3. Documenting product features and updates in a clear and concise manner
  4. Supporting product development by testing and providing feedback on assigned tasks

Candidate Requirements:

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with the healthcare industry is a plus
  • Proficiency in using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Ability to multi-task and handle multiple cases simultaneously
  • Patience when dealing with complex issues


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