Technical ServiceNow Expert

1 day ago

Paranaque City, Calabarzon, Philippines beBeeServiceNow Full time $110,000 - $140,000
Job Description

We are seeking a highly skilled Technical ServiceNow Expert to join our team. In this role, you will be responsible for delivering exceptional technical expertise in ServiceNow configuration, customization, and development.

The ideal candidate will have strong knowledge of ServiceNow core modules, including ITSM and ITAM, as well as experience with CSDM and CMDB integration. You will work closely with the team to design, develop, and implement solutions that meet business requirements.

Your expertise will be essential in troubleshooting complex ServiceNow issues, analyzing business requirements, and developing conceptual and detailed designs to meet business needs.

You will also provide advanced-level assistance to ServiceNow admins for day-to-day operations and support cases, ensuring timely and effective resolution.

Required Skills and Qualifications
  • Bachelor's degree in technology or equivalent experience required.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • Mastery of ServiceNow Core Modules, including ITSM (Incident, Problem, Change, Knowledge, and Request) and ITAM (including CMDB and HAM).
  • Strong understanding of CSDM and CMDB, including integrating and importing data using ITOM discovery tools (SCCM, JAMF, Qualys).
Benefits

This is a mid-senior level position that requires a full-time commitment. As a valued member of our team, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and contribute to the growth and success of our organization.

You will also enjoy a dynamic and supportive work environment, with opportunities for professional development and advancement.

Other Competencies
  • Strong analytical and critical thinking skills, and a passion for continuous improvement.
  • Self-motivated, detail-oriented, and organized. Able to multitask, prioritize, and be flexible to meet changing priorities and challenges.
  • Experience working with a variety of roles/levels, from junior staff to managers to customers.

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