Hospitality Team Lead

3 days ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time
Job Summary

We are looking for a talented Customer Service Representative to join our team at Marivent Hotels and Resorts Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and upselling/cross-selling opportunities.

Responsibilities:
  • Address customer complaints and concerns in a timely and professional manner.
  • Provide accurate and up-to-date information about promos and services.
  • Take reservations details and ensure seamless delivery and payment processes.
  • Collect feedback from customers and respond to reviews in a timely and professional manner.
Requirements:
  1. 1-2 years of experience in customer service or a related field.
  2. Bachelor's degree in Hospitality or a related field.
  3. Fluent in English (or the language of the account).
  4. Excellent communication and problem-solving skills.


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