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F&B Director of Learning and Development
1 week ago
F&B Director of Learning and Development is responsible for developing, implementing, and managing training programs that enhance operational efficiency, employee engagement, and customer service standards within Restaurant Front of the House teams. This role involves leading cross-functional efforts to drive the company's customer service culture through equipping Restaurant Front of the House teams with necessary skills, knowledge, and tools.
Main Responsibilities:
- Conduct Training Needs Analysis (TNA) to identify skill gaps through performance data, feedback, and audits.
- Align training initiatives with business goals, industry trends, and customer expectations.
- Develop structured training programs for Front of the House, ranging from new hires to leadership.
- Utilize various training formats, including in-person, online, and on-the-job training.
Requirements:
- Bachelor's Degree in Culinary, Hospitality, or a related field.
- Minimum 5 years in a leadership role within F&B Operations or a similar position in the hospitality or restaurant industry.
- Proven expertise in conducting TNA, developing training modules, and designing instructional programs.
About Us:
The Standard Hospitality Group is a dynamic organization seeking a highly skilled F&B Director of Learning and Development to join our team.
