Customer Service Operations Manager

4 weeks ago


Ayala Alabang, National Capital Region, Philippines Gavin Ventures Inc. Full time
Job Title: Customer Service Assistant Manager

Gavin Ventures Inc. is seeking a highly skilled and experienced Customer Service Assistant Manager to join our team. As a key member of our customer support operations, you will play a pivotal role in ensuring the seamless delivery of exceptional customer service.

Key Responsibilities:
  • Assist the Manager in overseeing and optimizing all aspects of customer support operations
  • Set and maintain high standards of service, monitoring team performance and implementing efficient processes and improvements
  • Resolve escalated customer issues with diplomacy and professionalism
  • Collaborate effectively with cross-functional teams to achieve common goals
  • Foster a collaborative and inclusive team culture that promotes knowledge sharing and continuous improvement
Requirements:
  • Minimum of 3-5 years of experience in customer service roles, with at least 1-2 years in a supervisory or leadership capacity
  • Profound understanding of the sports betting industry, including its products, services, and customer dynamics
  • Familiarity with industry regulations, compliance standards, and best practices
  • Strong leadership abilities with proven experience in effectively managing and motivating teams
  • Demonstrated commitment to delivering exceptional customer service and exceeding customer expectations
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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