Logistics Operations Manager
1 week ago
Job Summary
The Logistics Operations Manager will be responsible for executing tasks related to freight services, including order creation, shipment activation, load building, and appointment scheduling. This role requires a strong focus on quality and efficiency, with a keen eye for detail and a commitment to customer satisfaction.
Key Responsibilities
- Execute tasks in accordance with office and company policies and standard operating procedures (SOPs), including creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments, rejecting orders, cancelling orders, updating and resolving events, booking loads, and bouncing loads.
- Monitor task boards and assigned email accounts to respond to customer and carrier requests.
- Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures when required.
- Follow through on customer or carrier requests to ensure satisfaction, and escalate questions or requests when necessary.
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards.
- Complete other duties as assigned.
Requirements
- Minimum 2 years of experience in the transportation/logistics industry.
- BPO/Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years).
- Experience in handling Trucking, Freight Services, and/or Logistics accounts.
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