Remote Disaster Relief Customer Support Representative

Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking highly motivated agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

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• Provide exceptional customer service solutions to simple requests.">
• Apply the latest customer service techniques and learn our account management systems.">
• Improve the customer's experience during a difficult time.">
• Utilize our service techniques and systems to escalate customer dissatisfaction to proper channels.">

Required Skills and Qualifications:

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day.

Qualifications

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• Must be 18 years of age or older.">
• High school diploma or equivalent.">
• Excellent organizational, written, and oral communication skills.">
• The ability to type swiftly and accurately.">
• Basic knowledge of Microsoft Office Suite.">
• Basic understanding of Windows operating systems.">
• Highly reliable with the ability to maintain regular attendance and punctuality.">
• The ability to evaluate, troubleshoot, and follow up on customer issues.">
• An aptitude for conflict resolution, problem solving, and negotiation.">
• Must be customer service oriented.">
• Ability to multi-task, stay focused, and self-manage.">
• Strong team orientation and customer focus.">
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.">
• Excellent interpersonal skills and the ability to build relationships with your team and customers.">

Benefits

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

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• HMO Coverage plus a dependent.">
• Dental Coverage.">
• Free meal during training.">
• Career growth and learning.">
• Allowances for rice, clothing, laundry, and meals.">
• Performance and loyalty bonuses.">
• Frequent disinfection and fogging of workplace.">
• Employee shuttle services.">
• Company retreats and off-site events.">
• Sharpen your social skills while meeting awesome people and making new friends.">
• Plus, more in-office rewards, raffles, recognition gifts, and treats.">

About Us

We help clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

Our mission is to provide exceptional solutions to our clients while promoting a culture of excellence, teamwork, and continuous improvement.