Customer Service Representative

4 days ago


San Fernando, Central Luzon, Philippines Solid Lyndelle Manpower Services Inc. Full time

We are seeking a skilled and dedicated Customer Service Representative to join our team at Solid Lyndelle Manpower Services Inc.

About the Role:

The ideal candidate will be responsible for providing exceptional customer service through various communication channels, including phone calls, emails, and chats.

As a Customer Service Representative, you will be the face of our company, interacting with customers to resolve their queries, address their concerns, and provide solutions to their problems.

Your primary goal will be to ensure that every customer interaction is positive, professional, and efficient, leading to increased customer satisfaction and loyalty.

Key Responsibilities:
  • Answer inbound calls: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Handle customer complaints: Listen actively, empathize with customers, and provide effective solutions to resolve their concerns.
  • Provide product information: Offer detailed information about our products and services, addressing customer queries and concerns.
Requirements:
  • Experience: At least 18 years old, high school graduate or equivalent, and 1 year of customer service experience in a transaction-based environment.
  • Skills: Excellent communication and interpersonal skills, problem-solving skills, and ability to work independently and in a team environment.
  • Qualifications: Good English communication and interaction skills, BPO experience preferred, and amenable to shifting schedules.
What We Offer:
  • Competitive Salary: ₱20,000 - ₱25,000 per month, depending on experience.
  • Bigger Basic Pay: Enjoy a bigger basic pay as part of our compensation package.
  • Skills Premium: Receive a premium for your skills and expertise.
  • HMO on Day 1: Get HMO coverage from day one of your employment.
  • Free 3 dependents: Enjoy free medical insurance for up to 3 dependents.
  • Up to 30 days paid leave: Take advantage of up to 30 days paid leave, with up to 21 days convertible to cash.
  • Non-taxable Meal and Transportation Allowance: Receive a non-taxable meal and transportation allowance.
  • Night differential: Enjoy a night differential for working late shifts.
  • Group Life Insurance: Get group life insurance coverage.
  • Onsite clinic and free emergency medicine: Access our onsite clinic and enjoy free emergency medicine.
  • Wellness Programs: Participate in our wellness programs for a healthy work-life balance.


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