Medical Records Coordinator

22 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSpecialist Full time ₱500,000 - ₱1,000,000

Job Title: Legal Intake Specialist

We are seeking a highly organized and detail-oriented professional to join our team as a Legal Intake Specialist. This role plays a pivotal part in the healthcare medical records retrieval process, ensuring that every request is accurate, complete, and optimized for downstream success.

Key Responsibilities:
  • Provider Identification: Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Research and Location: Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
  • Data Input: Accurately input all identified providers into the admin application.
  • ROI Review and Preparation: Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions (noting that 90% require adjustments).
  • Base Form Preparation: Prepare accurate base forms before generating submission packets.
  • Quality Assurance: Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Escalation and Liaising: Identify and escalate special provider requirements (e.g., unique forms or protocols) to the assigned Client Success Manager (CSM). Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.

Requirements:

  • Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Exceptional accuracy; even small mistakes can cause delays of several months.
  • Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Strong verbal and written communication skills, with a proactive problem-solving mindset.

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