Senior Medical Record Coordinator

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCompliance Full time ₱1,500 - ₱2,000
Job Overview

The role of a Medical Records Specialist is a remote position responsible for handling all medical records requests from families, external billing companies, payers, attorneys/courts, and other authorized agencies.

Main Responsibilities:
  • Release of Information (ROI) & Records Fulfillment – Primary
  • Intake & Triage: Receive and log all incoming records requests through secure channels. Acknowledge receipt using approved communication templates.
  • Authorization Validation: Verify the identity/authority of requestors and confirm the scope, purpose, and expiration of authorizations.
  • Clinical & Provider Clearance (New): Route requests to treating clinicians and psychiatric providers for review and written approval to ensure that sensitive content is protected.
  • Legal Request Handling: Review subpoenas, court orders, and payer audits; route complex matters to compliance experts for guidance/approval.
  • Record Preparation: Retrieve designated record sets from electronic health record repositories; apply naming conventions; paginate and assemble PDFs; redact restricted content as directed.
  • Fulfillment & Documentation: Send records via secure methods; record date/time, contents, recipient, method, and authorizing document; maintain an auditable chain of custody.
Requirements:
  • Self-checks and periodic ROI audits are performed by the specialist; remediate findings promptly.
  • Meet internal service level agreements (SLAs) and applicable federal/state timeframes.
  • Proactively communicate status and any missing elements to requestors.

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