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Digital Contact Centre Manager
1 week ago
We are seeking an experienced Digital Contact Centre Manager to lead our Digital Contact Centre Operations team, drive business growth, and improve customer satisfaction.
- Responsibilities:
- Develop and implement operational strategies to meet business objectives.
- Manage and motivate high-performing teams to deliver exceptional results.
- Foster strong relationships with clients and internal stakeholders.
- Drive process improvements and efficiency gains.
Requirements:
- 15+ years of experience in Customer Operations, Contact Centre Operations, or BPO Operations.
- Proven track record of leading high-performing teams and driving business results.
- Deep understanding of industry trends, best practices, and emerging technologies.
- Strong analytical, problem-solving, and communication skills.
IGT Solutions offers a dynamic work environment, opportunities for growth and development, and a commitment to excellence. Join our team and become a key player in shaping the future of customer experience.
