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Contact Centre Operations Analyst

7 days ago

Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

We are seeking a highly skilled Contact Centre Operations Analyst to join our team at Royal Caribbean Group.

About the Job:
  • This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company.
  • The successful candidate will be responsible for leading the analysis and documentation of business and technical requirements, working closely with stakeholders to ensure that solutions meet business objectives.
  • Collaborating with cross-functional teams to gather and document detailed business and technical requirements, and ensuring that the development team has a clear understanding of requirements.

The ideal candidate will have experience working in a contact centre or IT environment and possess strong analytical and problem-solving skills.

Responsibilities:
  • Collaborate with stakeholders, including Contact Centre, Digital, Ecommerce, and IT Teams, to gather and document detailed business and technical requirements.
  • Analyse and translate business needs into clear and actionable user stories and functional specifications.
  • Assist the IT Product Owners in managing the product backlog, prioritizing tasks, and ensuring that the development team has a clear understanding of requirements.