Contact Center Insights Analyst

**Key Responsibilities**We are looking for a highly skilled Data Insights Analyst who can conduct analysis to drive valuable business insights, using internal analytics tools, i.e., SQL to access and manipulate from disparate data sources. You will build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that...

Job Summary:Contact Center Operations Specialist is responsible for managing service level situations by providing reliable, timely and accurate information concerning customer contact flow, impacts and work-states. This role requires monitoring and publishing Key Performance Indicators (KPIs) trends.Main Responsibilities:• Monitor customer contact flows...

Job OverviewJocsoncollege is seeking a highly motivated CONTACT CENTER AGENT to join our team. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences.About the PositionIn this role, you will have the opportunity to work in a fast-paced contact center environment where no two days are the same. If...

Are you passionate about delivering exceptional customer experiences? Do you have what it takes to work in a fast-paced contact center environment? If so, we want to hear from you!About the RoleWe are seeking a highly motivated Contact Center Professional to join our team at Neksjob. As a Contact Center Professional, you will be responsible for handling...

About Us: J-K Network Services is a renowned business process outsourcing (BPO) company with a strong presence in the Philippines. We pride ourselves on delivering high-quality services to our clients, while fostering a culture of innovation, collaboration, and excellence.Job Summary: We are seeking a highly skilled Customer Service Agent to join our team....

At TASQ Staffing Solutions, we are seeking an experienced Contact Center Solutions Strategist to join our team.About the RoleWe are looking for a highly skilled professional with expertise in developing tailored contact center solutions that meet the specific needs and objectives of each client.Main ResponsibilitiesAnalyze RFPs to identify key requirements,...

Job DescriptionWe are seeking a highly skilled and experienced Contact Center Solutions Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. Your expertise in contact center...

Job OverviewThe role of the Contact Center Solutions Manager is to lead and manage the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. This position requires a deep understanding of contact center technology, industry trends, and proposal writing best practices.Key...

Strategic RoleThe Contact Center Solutions Manager plays a critical role in our organization, leading and managing the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. This position requires a deep understanding of contact center technology, industry trends, and proposal writing best...

Job Description">We are seeking highly skilled Customer Service Representatives to join our team in Mandaluyong. As a key member of our contact center, you will be responsible for handling incoming calls from customers and resolving their inquiries/requests in a timely and efficient manner.

Nityo Infotech Services: #CSR #ProcessDelivery #ContactCenterDirect HiringCSR - Contact Center (Insurance Account)Salary: up to 19,000 (Fresh Grads) | 25,000 (Experienced)Location: Eastwood Libis, Quezon City (Hybrid, 3 days onsite)Schedule: Permanent NightshiftQualifications:— College graduate, fresh graduates AND experienced professionals are accepted—...

About Our CultureWe value not just your career opportunities but also take pride in our work-life balance culture. In Intogreat Solutions, we empower our staff to become productive at work.The reasons why you should join us include:We provide competitive salary packages and HMO coverage for you and up to 2 free dependents.Group life insurance and paid sick...

Key ResponsibilitiesThe Contact Center Representative will be accountable for:Providing exceptional customer service through phone calls, emails, or chatsAnswering customer inquiries and resolving issues in a timely and professional mannerMaintaining accurate records of customer interactionsUpselling and cross-selling products and services to enhance...

Job Summary:The Customer Experience Team Lead will oversee the activities of Contact Center Analysts, ensuring high-quality transactional experiences for customers. This role is responsible for monitoring and auditing call center performance, analyzing metrics, and providing actionable insights to improve efficiency.Main Responsibilities:Supervise and...

About the Job:">We are seeking a skilled Call Center Efficiency Analyst to join our team. As a Call Center Efficiency Analyst, you will play a critical role in optimizing scheduling, forecasting, and real-time monitoring for our BPO operations. You will be responsible for ensuring that staffing levels align with business needs, maximizing efficiency while...

Job Description:We are looking for a highly skilled Market Insights Analyst Lead to join our team at Universal Robina Corporation.The successful candidate will be responsible for leading market research initiatives, developing strategic insights, and driving business growth through data-driven decision making.Leverage market research expertise to inform...

We are looking for a Data Insights Analyst to analyze market trends, create forecasts, and provide actionable insights for Nestlé SA.Responsibilities:Analyze data to identify trends and patterns.Develop and maintain databases for optimal data quality.Report key performance indicators to stakeholders.Deliver insights and recommendations for business...

We are seeking a highly skilled Contact Center Professional to join our team at JobsAvenuePH. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentIf you have a passion for delivering exceptional...

Required Skills and QualificationsHigh School Diploma or equivalentAt least 21 years oldGood communication and interpersonal skillsGood analytical skillsKnowledgeable in MS Office and Internet browsingExperience in call centers or customer service is preferred but not required.

Sr Analyst, Global Analytic Insights page is loadedSr Analyst, Global Analytic InsightsApply locations PHL Quezon City - EXXA TowerTime type: Full timePosted on: Posted 6 Days AgoTime left to apply: End Date: April 18, 2025 (22 days left to apply)Job Requisition ID: R1506558Job Title:Sr Analyst, Global Analytic InsightsJob DescriptionWe're Concentrix. A new...