
Building Global Success
21 hours ago
We are seeking a highly skilled Program Manager to join our team. This role involves managing global programs, providing tactical production support, and interacting with clients/stakeholders.
The successful candidate will be responsible for aligning cross-regional projects, improving critical processes, and assessing health risk drivers for customer retention and expansion.
This role may involve project management on mildly complex projects with a focus on collaboration, regional calibration, and process improvement.
You will have access to excellent training opportunities to grow and enhance your skills and career.
Key Responsibilities:- Partner with cross-functional teams to assess and identify client health risk drivers and propose corrective action plans.
- Develop and maintain strategic roadmaps to drive customer retention and expansion.
- Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness.
- Assess operational risks and leverage operational understanding of client/stakeholder processes to develop and implement corrective actions globally.
- Build a culture of globally consistent best practices through continuous improvement by collecting feedback, evaluating efficiencies, and recommending changes to optimize sales delivery.
- Leverage strong interpersonal skills to establish trusted advisor relationships with clients.
- Act as client champion and facilitate timely resolution of client issues, leveraging resources across the company as needed.
- Lead expansion and efficiency projects, including change requests.
- Oversee development and maintenance of knowledge assets to promote repeatability and rapid adoption of best practices.
- Proficient experience managing mildly complex cross-functional projects and stakeholders, driven by data insights.
- Self-motivated with a strong vision-setting, strategic problem-solving, and action-driving mindset.
- Developing persuasive written and verbal communication skills across diverse teams.
- Experience with process optimization, program management, customer support strategy, or quality assurance.
- 5-7 years of related experience (sales, presales, or sales training preferred).
- Decision-making, consensus-building, and conflict management skills.
- Ability to work under pressure, adapt quickly, be customer-facing, and stay organized.
- Excellent organizational skills with attention to detail.
- Ability to prioritize initiatives based on ROI and impact.
- At least 2 years in a Business Analyst, Solution Architect, Project Manager, or Program Manager role.
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