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Customer Experience Training Coordinator

1 week ago

Manila, National Capital Region, Philippines Coinbase Full time

We are looking for a talented and experienced professional to join our Customer Experience team as a Senior Deployment Specialist.

The ideal candidate will have 3+ years of experience in Learning and Development, Training Coordination, or Project Management within a Customer Experience (CX) or Operations environment. They will be responsible for managing complex tasks, delivering high-quality results within deadlines, and effectively engaging with stakeholders at all levels of the organization.

Key Responsibilities:

  • Implement effective training programs to improve employee knowledge and skills
  • Collaborate with cross-functional partners to ensure seamless deployment of training materials
  • Maintain accurate records of training completion and assessment scores
  • Provide coaching and feedback to employees to enhance their performance

Requirements:

  • Proven experience in Learning and Development, Training Coordination, or Project Management
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
  • Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements