Level 2 Technical Support Expert

4 days ago


Manila, National Capital Region, Philippines Lingaro (Philippines), Inc. Full time
Job Overview

The Level 2 Technical Support Expert will be responsible for providing advanced technical support to customers. This role requires strong analytical skills and the ability to work independently.

You will be expected to troubleshoot and resolve complex technical issues related to software, hardware, and network problems.

Main Responsibilities
  • Investigate and resolve escalated technical issues
  • Collaborate with internal teams to resolve complex issues
  • Develop and deliver training programs for junior staff
  • Maintain accurate records of customer interactions


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