Technical Solutions Expert
3 days ago
This is an exciting opportunity to join our team as a Technical Solutions Expert. As a Technical Solutions Expert, you will be responsible for providing technical support to customers and ensuring their satisfaction with any interaction.
Key Responsibilities:
- Provide technical support to customers via various communication channels.
- Resolve customer inquiries of varying difficulties.
- Gather data to ensure accurate technical information is collected for complex tickets.
- Maintain working knowledge of our client's products and services.
Requirements:
- Excellent English communication skills (at least C1 for both spoken and written).
- Prior experience in tech support, desktop support, or a similar role is essential.
- Strong troubleshooting and problem-solving skills, attention to detail.
- Basic understanding of cybersecurity is required.
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