Apparel eCommerce Customer Service Professional

2 days ago


Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱400,000 - ₱800,000
Job Title: Apparel eCommerce Customer Service Representative

Location: Remote

Employment Type: Full-Time

Work Hours: 9AM-5PM EST

Role Overview:

We are seeking a detail-oriented customer service professional with strong communication skills to provide top-notch support to customers.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
Qualifications:
  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency


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