Apparel eCommerce Customer Service Professional
2 days ago
Location: Remote
Employment Type: Full-Time
Work Hours: 9AM-5PM EST
Role Overview:We are seeking a detail-oriented customer service professional with strong communication skills to provide top-notch support to customers.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via email and phone
- Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
- Maintain accurate records of customer interactions and issues
- Coordinate with other teams to resolve customer concerns efficiently
- Provide a positive shopping experience by ensuring courteous and effective communication
- Excellent written and verbal English communication skills
- Previous experience in customer service, preferably in an apparel eCommerce setting
- Strong understanding of customer service etiquette, with a professional and empathetic approach
- Ability to comprehend and apply company policies accurately
- Proficiency in email management tools and basic CRM software
- Strong organizational and problem-solving skills
- Ability to multi-task and handle customer inquiries with efficiency
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