Remote Technical Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Overview

We are seeking a skilled and customer-focused Technical Support Specialist to provide technical assistance and troubleshooting support for clients across various industries. In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

The ideal candidate will have prior call center experience, reside within 80km of our office, and possess strong proficiency in English, both written and spoken. Additional requirements include a high-speed internet connection, an appropriate quiet work environment, and high language proficiency in English.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications

The ideal candidate will be highly motivated and dedicated, with the following qualities:

  • Must be at least 18 years old
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a competitive compensation package, including health insurance, dental coverage, and performance bonuses. Additionally, we provide opportunities for growth and promotion, as well as a supportive work environment.

Equal Opportunity Employer

We are committed to diversity and inclusion, and welcome applications from qualified candidates of all backgrounds.

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