Remote Technical Support Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Job Opportunity

We are seeking highly skilled and customer-focused technical support specialists to join our team. As a remote Technical Support Representative, you will be responsible for providing technical assistance and troubleshooting support for various clients across industries.

About the Role:
  • You will respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in our system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements:
  • Age 18 or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

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