
Senior Medical Records Coordinator
1 day ago
Job Overview:
The Medical Intake Specialist plays a pivotal role in the medical records retrieval process, ensuring every intake request is accurate, complete, and optimized for downstream success.
Key Responsibilities:- Provider Identification & Research: Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
- Request Creation & Quality Assurance: Review and correct incoming ROIs (Release of Information forms), prepare accurate base forms, and generate complete submission packets.
- Request Assignment & Escalation: Assign requests to the appropriate records team member based on workload and utilization, escalate special provider requirements or edge cases to the Client Success Manager.
- Team Support & Process Enhancement: Provide coverage for urgent backup tasks, contribute to measurable process improvements, support training and onboarding of new team members, and ensure adherence to scheduling and leave management.
Requirements & Qualifications:
- Prior experience requesting medical records from providers on behalf of law firms, with proven ability to meet turnaround time and throughput targets.
- Strong attention to detail, demonstrated ability to maintain accuracy in documentation and ROI packet preparation.
- Proficiency with Adobe and PDF editing/combining tools, excellent written and verbal communication skills.
- Proactive problem-solving mindset and ability to manage multiple requests simultaneously.
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