Technical Solutions Expert

1 day ago

Iloilo City, Western Visayas, Philippines beBeeProblemSolving Full time ₱400,000 - ₱650,000
Key Responsibilities
  • Deliver timely and accurate resolutions through Zendesk tickets and calls.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

The Technical Support Specialist plays a vital role in ensuring customers derive maximum value from our products and services. To excel in this position, you must possess outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced, dynamic environment.

Essential Skills
  • A minimum of 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-centric approach.
  • Ability to communicate complex technical issues in a clear, concise manner.
Preferred Qualifications
  • Familiarity with Zendesk support ticketing systems.
  • Background in photography, software, or event-related technology is an asset.
  • Proactive and resourceful in identifying solutions.
  • Comfortable working in a remote team environment.
  • Strong attention to detail and organizational skills to handle a high volume of inquiries while maintaining quality.
  • Empathy and patience when dealing with customer challenges.

This role demands a strong understanding of our products, including assembly, software, hardware, printing solutions, and account management. As a Technical Support Specialist, you will work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.

We are seeking a highly skilled and motivated individual who can provide exceptional service and technical assistance to our customers. If you have a passion for problem-solving and a desire to make a positive impact, we encourage you to apply for this opportunity.

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