Senior Fraud Prevention Specialist

1 day ago

Las Piñas, National Capital Region, Philippines beBeeFraud Full time ₱800,000 - ₱1,040,000
About the Role

We are seeking an accomplished fraud professional to play a pivotal role in safeguarding our clients' e-commerce operations and upholding customer trust in their premium wellness brand.

This position is responsible for serving as the primary guardian against fraudulent activities across multiple payment platforms while ensuring legitimate customers experience seamless transactions.

The Impact You Will Make:

  • Risk Management & Analysis: Conduct thorough reviews of high-risk transactions, identify suspicious patterns, monitor payment gateway activities, and implement risk-mitigation protocols.
  • Customer Trust Protection: Handle sensitive customer interactions with discretion, conduct confidential account reviews, resolve complex situations, and uphold community trust standards.
  • System & Policy Enhancement: Contribute to improving fraud prevention systems, document internal security protocols, identify gaps in current measures, and recommend process improvements.
  • Compliance & Reporting: Maintain detailed records of fraud cases, ensure adherence to internal policies, generate and analyze fraud prevention metrics, and collaborate with team members on risk evaluation.

Required Skills and Qualifications:

  • Minimum 3 years of experience in customer-facing roles or similar positions.
  • A proven track record in fraud analysis or risk management.
  • Experience working in the e-commerce or consumer packaged goods (CPG) industry.
  • Demonstrated ability to handle sensitive information with confidentiality.
  • Strong analytical and pattern recognition skills.
  • Excellent problem-solving abilities.
  • Exceptional attention to detail.
  • Strong communication and empathy skills.
  • Ability to work autonomously with sound judgment.
  • Experience working with multiple payment gateway systems.

You Should Apply If...

  • You are passionate about maintaining trust and integrity in customer relationships.
  • You thrive on solving complex problems and identifying patterns.
  • You maintain composure when handling sensitive situations.
  • You are detail-oriented but never lose sight of the bigger picture.
  • You value both security and customer experience equally.
  • You are excited about contributing to a wellness-focused mission.

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