Emergency Services Coordinator

1 day ago


Bacoor, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $50,000
Disaster Response Specialist

We are seeking highly motivated individuals to join our team in response to disaster relief efforts.

This is a temporary, remote position contingent on the need for support during hurricane disaster relief initiatives.

Key Responsibilities:
  • Provide exceptional customer service by addressing service inquiries and resolving issues efficiently.
  • Analyze common requests and develop effective solutions to enhance customer satisfaction.
  • Continuously improve the overall customer experience by utilizing best practices and systems.
  • Evaluate customer dissatisfaction and escalate it to the appropriate channels.

In addition to delivering top-notch service, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day.

Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevail
  • Excellent interpersonal skills and the ability to build relationships with your team and customers


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