IT Business Process Improvement Specialist

8 hours ago

Manila, National Capital Region, Philippines beBeeAnalytical Full time ₱350,000 - ₱700,000
Job Description

This role supports business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. The analyst collaborates with technology teams to deliver system incidents, enhancements, and solutions, analyses business needs, and manages stakeholders to support organizational growth and drive improvements in the analysis process.


Responsibilities
  • Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction.
  • Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
  • Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
  • Implement risk reduction opportunities for projects and change management, including executing user acceptance testing.
  • Assist in the development of project documentation and best practices.
  • Analyse workflow and create process maps to identify areas for improvement.
  • Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
  • Collaborate with developers and subject matter experts to achieve departmental service-level agreements.
  • Participate in implementation planning and support successful outcomes.

Required Skills and Qualifications

Necessary Skills include:

  • Bachelor's degree or equivalent combination of education and work experience.
  • Relevant work experience.

Preferred Skills include:

  • Workable understanding of process integrated with technology systems in an 'agile' framework.
  • Extensive experience in systems used in Consumer Lines such as Change, Guidewire, and Evolve.
  • Business analysis, technical analysis, and improvement experience, including Workday experience.
  • Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
  • Data analysis experience.
  • Process mapping experience.

Benefits

We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development.


Equal Employment Opportunity

We are an equal opportunity employer and welcome applications from diverse candidates.

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