Network Infrastructure Support Specialist
1 month ago
Revtra Pro Inc. is seeking a highly skilled Network Infrastructure Support Specialist to join our team.
About the Role:
We are looking for an experienced technical professional who can provide top-notch support for our network infrastructure. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, documenting all support interactions, and collaborating with engineering and product teams to escalate complex technical problems.
About You:
To be successful in this role, you should have at least 2 years of experience in a technical support role, specifically with network infrastructure. You should also possess a strong understanding of network systems, protocols, and troubleshooting techniques. Additionally, excellent communication skills, both verbal and written, are essential.
Your Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to customers and internal teams.
- Troubleshoot and diagnose hardware and software issues, providing timely resolutions.
- Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Develop and maintain technical documentation, FAQs, and knowledge base articles for both customers and support staff.
About Our Company:
Revtra Pro Inc. is a leading provider of innovative technology solutions. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.
What We Offer:
- A competitive salary of $85,000 per year.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Generous paid time off and holidays.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- At least 2 years of experience in a technical support role, specifically with network infrastructure.
- Strong understanding of network systems, protocols, and troubleshooting techniques.
- Excellent communication skills, both verbal and written.
Note:
This job description is not intended to be an exhaustive list of responsibilities. Revtra Pro Inc. reserves the right to modify or add to this job description as needed.
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