Account Services Coordinator

2 days ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time
Account Services Assistant

At Tangent Solutions, Inc., we are seeking a highly skilled and detail-oriented Account Services Assistant to join our team. As an Account Services Assistant, you will play a critical role in ensuring the smooth operation of our account services.

Key Responsibilities:
  • Assist the Account Coordinator in resolving terminal-related concerns received from accounts on a daily basis.
  • Prepare all necessary supporting documents required for billing in a timely and accurate manner.
  • Ensure that window times for resolutions and closure of service issues are aligned with agreed-upon service levels with accounts.
  • Monitor and ensure that key support groups consistently follow established escalation procedures.
  • Provide complete and timely reports and updates to accounts based on set deliverables and deadlines.
  • Assist the Account Coordinator and Account Supervisor in preparing presentations to key accounts.
  • Assist in the preparation of monthly service review presentations for key accounts and attend the same.
  • Establish and maintain accurate filing and documentation of account-related records and other official documents.
  • Coordinate with the Operations Department for the pickup and delivery of supplies, terminals, paper consumables, and other materials to merchants.
  • Provide complete and timely reports and updates based on set deliverables and deadlines with the Sales Manager.
  • Ensure that quality objectives are met and implement quality improvement activities as required.
Requirements:
  • Bachelor's Degree in Information Technology, Business Administration, Marketing, or a related field.
  • At least 1 year of work experience in performing executive and/or administrative functions.
  • Proficiency in Basic Windows Applications and computer literacy.
  • Keen attention to detail, flexibility, systematic approach, and results-oriented mindset.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure and with minimal supervision.


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