Client Experience Account Manager

1 month ago


Pasig, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time
Job Title: Client Experience Account Manager

At Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled Client Experience Account Manager to join our team. As a key member of our operations team, you will be responsible for coordinating with clients to ensure seamless delivery of our offshoring solutions.

Key Responsibilities:

  • Coordinate with clients to monitor the status of our offshore team
  • Implement and monitor Key Performance Indicators (KPIs) set by clients or our company
  • Monitor team performance and provide coaching sessions as needed
  • Implement policies, deadlines, and standards set by clients
  • Handle complaints and queries from staff
  • Provide day-to-day operational support
  • Resolve minor client and staff issues
  • Report to the Operations Manager and VP of Operations
  • Disseminate information to employees on updates and company events

Requirements:

  • Graduate of any Bachelor's degree, with graduate studies an advantage
  • At least 1 year experience in managing a team as a lead or supervisor
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office - Word, Excel, Outlook, and PowerPoint)
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Excellent written and verbal communication skills in English
  • Willing and able to cover other shifts
  • Dependable to be at work during assigned shifts and to complete work as expected

What's in it for you?

  • Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
  • A very collaborative work culture


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