Client Experience Account Manager
1 month ago
At Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled Client Experience Account Manager to join our team. As a key member of our operations team, you will be responsible for coordinating with clients to ensure seamless delivery of our offshoring solutions.
Key Responsibilities:
- Coordinate with clients to monitor the status of our offshore team
- Implement and monitor Key Performance Indicators (KPIs) set by clients or our company
- Monitor team performance and provide coaching sessions as needed
- Implement policies, deadlines, and standards set by clients
- Handle complaints and queries from staff
- Provide day-to-day operational support
- Resolve minor client and staff issues
- Report to the Operations Manager and VP of Operations
- Disseminate information to employees on updates and company events
Requirements:
- Graduate of any Bachelor's degree, with graduate studies an advantage
- At least 1 year experience in managing a team as a lead or supervisor
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office - Word, Excel, Outlook, and PowerPoint)
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Excellent written and verbal communication skills in English
- Willing and able to cover other shifts
- Dependable to be at work during assigned shifts and to complete work as expected
What's in it for you?
- Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
- A very collaborative work culture
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