Help Desk Technician

4 days ago


Pasig, National Capital Region, Philippines Optum Full time

About the Role

This position requires a highly skilled and detail-oriented individual who can provide technical support to customers. The ideal candidate should have experience working with internet service providers and be able to analyze and resolve complex issues efficiently.

Key Responsibilities

  • Analyze and resolve customer complaints
  • Process orders and check status using internet service provider online systems
  • Communicate with customers regarding service installations and milestones
  • Escalate complex issues to senior support analysts or vendors as necessary

Requirements

  • College degree in IT or equivalent experience
  • Minimum 3 years of experience in IT support
  • Strong analytical and problem-solving skills


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