Help Desk Associate

6 days ago


Pasig, National Capital Region, Philippines Santaisabel Full time
What You'll Do

As a Help Desk Associate, you will be responsible for providing assistance to customers through various channels, including phone, email, and chat. You will also be required to troubleshoot technical issues and escalate complex problems to higher-level support teams.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Document all customer interactions and maintain quality standards.
  • Work collaboratively with internal teams to resolve complex issues.
Requirements:
  • Candidate must possess strong problem-solving skills and attention to detail.
  • Able to follow call flows, directives, and processes.
  • Possesses primary computer and internet literacy.


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