Help Desk Support Specialist

5 days ago


Pasig, National Capital Region, Philippines Stealth Monitoring, Inc. Full time

About the Role

We are seeking a talented Help Desk Support Specialist to join our team. As an IT technical support engineer, you will provide basic technical support for hardware and software, application, and technical troubleshooting to internal employees.

Key Responsibilities

  1. Provide day-to-day technical support to employees through various channels such as phone, email, and ticketing system.
  2. Troubleshoot and resolve technical issues with hardware, software, and network systems.
  3. Collaborate with senior engineers and vendors to resolve complex technical issues.
  4. Document technical issues and resolutions in the knowledge base for future reference.

Requirements

  • Fresh Graduate or those with 0-2 years of working experience in a similar technology role.
  • Basic knowledge on PC hardware components and troubleshooting.
  • Familiarity with device operating systems – Windows, Linux.
  • Familiarity with Microsoft Office applications, o365, and other similar applications.


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