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Senior Help Desk Technician

1 week ago

Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc. Full time

About the Position:

We are looking for a highly skilled technical support specialist to fill the position of Senior Customer Support Associate.

In this role, you will be responsible for providing world-class customer support and troubleshooting technical issues related to our client's software.

You will work closely with customers to understand their needs and provide effective solutions, while also collaborating with internal teams to improve support processes.

  • Key Responsibilities:
  • Provide technical assistance to customers via phone, email, and live chat.
  • Troubleshoot technical issues related to our client's software.
  • Document customer interactions and update our knowledge base with helpful articles and FAQs.
  • Collaborate with internal teams to improve support processes.

Requirements include experience in customer support and technical support, especially with SaaS products.