Learner Advocate Role
2 days ago
Deliver exceptional care and support to Learners, fostering their success in achieving their learning goals.
- Proactively address Learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively.
- Direct Learners to relevant tools and support services, ensuring they have access to necessary resources.
The ideal candidate will possess excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups. Strong attention to detail is also essential.
Key Responsibilities- Ensure Learner registrations are accurate and comply with company standards.
- Process and manage Learner information update requests.
- Handle tasks related to scheduling exams and providing exam-related information.
- Sort, prioritize, and respond to general information inquiries and requests.
- Resolve refund requests in compliance with company policies and guidelines.
- Handle cases involving banned accounts and Violations of Academic Policies.
We offer a dynamic working environment with opportunities for professional growth and development. If you are passionate about delivering exceptional customer support, we encourage you to apply.
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