BPO Training and Development Manager
7 days ago
Company Profile:
J-K Network Services is a leading outsourcing, consulting, and technology company founded in 1989 with 22 delivery centers across the nation, employing 400,000 people worldwide.
Position: BPO Training and Development Associate Manager
Industry: BPO Company
Location:
Salary: Php 70,000 - Php 75,000
Work Schedule: Mid Shift
Work set up: Work Onsite
Benefits:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
JOB REQUIREMENTS:
- Bachelor's degree holder
- With at least 7 years of work experience in years of experience in Training and Development
- With at least 2 years of work experience in Contact Center or BPO industry experience
- 5 years of experience in managerial role.
- Amenable to work onsite
JOB RESPONSIBILITIES:
- To performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
- To implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process. Reporting
- To generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
- To maintains collection and tracking of relevant Training data
- To assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance
RECRUITMENT PROCESS: (ONLINE)
Initial Interview, Final Interview, Job Offer
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