BPO Training and Development Manager

7 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

Company Profile:

J-K Network Services is a leading outsourcing, consulting, and technology company founded in 1989 with 22 delivery centers across the nation, employing 400,000 people worldwide.

Position: BPO Training and Development Associate Manager

Industry: BPO Company

Location:

Salary: Php 70,000 - Php 75,000

Work Schedule: Mid Shift

Work set up: Work Onsite

Benefits:

  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment

JOB REQUIREMENTS:

  • Bachelor's degree holder
  • With at least 7 years of work experience in years of experience in Training and Development
  • With at least 2 years of work experience in Contact Center or BPO industry experience
  • 5 years of experience in managerial role.
  • Amenable to work onsite

JOB RESPONSIBILITIES:

  1. To performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
  2. To implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process. Reporting
  3. To generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
  4. To maintains collection and tracking of relevant Training data
  5. To assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance

RECRUITMENT PROCESS: (ONLINE)

Initial Interview, Final Interview, Job Offer



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