BPO Training and Development Manager
1 month ago
J-K Network Services is a leading corporation in outsourcing, consulting, and technology. With 22 delivery centers across the nation, they employ 400,000 people worldwide and handle business in various areas, including marketing, procurement, supply chain, learning, human resources, finance, accounting, insurance, and healthcare.
Job Title: BPO Training and Development Associate ManagerIndustry: BPO CompanyLocation: Quezon CitySalary: Php 70,000 - Php 75,000Work Schedule: Mid ShiftWork Setup: Work OnsiteJob Responsibilities- Performance trends and training needs analysis to improve performance or manage performance outliers through training or coaching intervention programs.
- Implementing review, design/development (when necessary), and assessment of training curriculum, content/learning materials, approach/methodology, and performance evaluation process. Reporting.
- Generating, reviewing, and distributing required training reports such as training trends and activity reports to Operation Leads and/or Clients.
- Maintaining collection and tracking of relevant Training data.
- Assisting with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees' performance.
- Bachelor's degree holder.
- At least 7 years of work experience in years of experience in Training and Development.
- At least 2 years of work experience in Contact Center or BPO industry experience.
- 5 years of experience in managerial role.
- Amenable to work onsite.
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment.
- Expanded maternity leave up to 120 days.
- Expanded paternity leave up to 30 days.
- Employee Stock Purchase Plan.
- Loyalty and Christmas Gift.
- Inclusion and Diversity Benefits.
- Night Differential.
- Allowances.
- Car and Housing Plan.
- Company-sponsored trainings, upskilling, and certification.
- Flexible Working Arrangements.
- Healthy and Encouraging Work Environment.
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