BPO Training Specialist

2 months ago


Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Summary:

We are seeking a highly motivated and experienced BPO Training Specialist to join our team at Manpower Core Group Inc. This role is responsible for facilitating training classes, promoting quality standards and targets, and providing daily/weekly/monthly reports to optimize performance.

Key Responsibilities:
  • Facilitate training classes to ensure quality training delivery
  • Promote and maintain quality standards and targets
  • Provide and analyze daily/weekly/monthly reports to optimize performance
  • Provide quality monitoring feedback to Team Leaders and Managers
  • Achieve team/department targets and objectives
  • Ensure all initiatives are completed in a timely manner, creating a workplace that is conducive to positive performance
  • Provide training gaps and trending analysis to assist with the coaching process of all teams
  • Keep abreast of all programs and changes affecting the job function
  • Maintain cross-functional relationships with various business units
  • Work with groups to assist and enhance customer service techniques
  • Participate in the identification, review, development, and adaptation of policies and procedures relating to the efficient operations of call center operations

Requirements:
  • Excellent Communication Skills (Written and Verbal)
  • Organized and Detail Oriented
  • Proficiency in Excel
  • Working Knowledge of Power Point
  • Fast and reliable internet connection (min 25mbps) and backup internet
  • 2-3 years experience in a similar role

Benefits:
  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Schedule:
  • 8 hour shift


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