BPO Training and Development Manager

2 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time
Company Overview

J-K Network Services is a leading corporation in outsourcing, consulting, and technology, with 22 delivery centers across the nation and a global workforce of 400,000 people. We specialize in business process outsourcing, consulting, and technology services, with a focus on innovation and excellence.

Job Title: BPO Training and Development Associate Manager

We are seeking a highly experienced and skilled BPO Training and Development Associate Manager to join our team. As a key member of our training and development department, you will be responsible for designing and implementing training programs to improve performance and drive business results.

Key Responsibilities:
  • Conduct performance trends and training needs analysis to identify areas for improvement
  • Design and develop training curriculum, content, and learning materials
  • Implement training programs and evaluate their effectiveness
  • Generate and distribute training reports to stakeholders
  • Assist with team-specific reporting activities
Requirements:
  • Bachelor's degree in a relevant field
  • At least 7 years of work experience in training and development
  • At least 2 years of experience in the contact center or BPO industry
  • 5 years of experience in a managerial role
  • Able to work onsite
Benefits:
  • Competitive salary range of Php 70,000 - Php 75,000
  • Mid shift work schedule
  • Work onsite setup
  • Health insurance and life insurance coverage from day 1 of employment
  • Expanded maternity and paternity leave
  • Employee stock purchase plan
  • Loyalty and Christmas gift
  • Inclusion and diversity benefits
  • Night differential and allowances
  • Car and housing plan
  • Company-sponsored trainings and certification
  • Flexible working arrangements
  • Healthy and encouraging work environment
Recruitment Process:

The recruitment process will consist of an initial interview and a final interview. Job offers will be made to successful candidates.



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