Effective Training Leader Wanted

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTraining Full time ₱55,000 - ₱85,000

InDebted is changing the world of consumer debt collection for good. We've disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track.

We're fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we've since expanded into the United States, United Kingdom, Canada, and New Zealand. We've doubled our revenue year over year, with significant growth on the horizon.

Senior Training Lead

We are seeking an experienced professional with expertise in training development and leadership. This strategic role involves leading the development and execution of advanced training initiatives, managing complex training logistics, and mentoring a team of training professionals.

Key Responsibilities:
  • Training Delivery:
  • Lead and oversee all aspects of training sessions, workshops, and seminars.
  • Direct onboarding, refresher training, and specialized sessions based on feedback.
  • Create presentations for weekly huddles.
  • Ensure training programs thoroughly cover different channels, including voice.
  • Training Development and Evaluation:
  • Proactively identify knowledge gaps and develop strategic training programs.
  • Collaborate with Subject Matter Experts and departments to design and implement learning solutions.
  • Evaluate and refine training effectiveness using various assessment methods.
  • Track training rollouts, conduct in-depth quality audits, and implement improvements.
  • Training Administration:
  • Oversee training tickets, ensuring timely and effective responses.
  • Handle complex process-related inquiries and collaborate with departments to resolve issues.
  • Respond to on-demand requests for training reports and documentation.
  • Conduct trainer observation sessions and provide high-level feedback.
Must Have:
  • 3-5+ years of experience in training development and leadership, particularly in customer service environments.
  • Extensive experience in training across various channels, including voice.
  • Deep understanding of instructional design, training management, and program evaluation.
  • Proven ability to lead and mentor a team of training professionals.
  • Strong organizational, strategic planning, and leadership skills.

We offer flexible working arrangements, flexible paid leave, employee assistance programs, remote work set-ups, and equal opportunity employment.

We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company.

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