Customer Service Representative with Travel Industry Expertise

19 hours ago


Makati City, National Capital Region, Philippines Neksjob Full time

At Neksjob, we are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for handling large volumes of customer inquiries and providing top-notch assistance to ensure exceptional customer satisfaction.

Company Overview

Neksjob is a leading provider of travel-related services, dedicated to delivering unparalleled support to our customers. We pride ourselves on our commitment to excellence, and we seek like-minded individuals who share our passion for delivering outstanding results.

As a Customer Service Representative at Neksjob, you will be the face of our company, interacting with customers via various channels to resolve their queries, address concerns, and provide personalized solutions. Your primary goal will be to ensure that every customer interaction leaves a lasting positive impression, fostering loyalty and trust in our brand.

Key Responsibilities
  • Handle a high volume of customer calls, emails, and other communication channels in a timely and professional manner
  • Provide accurate and concise information about our products and services, as well as any relevant policies or procedures
  • Resolve customer complaints and issues efficiently, while maintaining a calm and courteous demeanor
  • Work collaboratively with internal teams to escalate complex issues and ensure seamless resolution
Requirements

To succeed in this role, you will need:

  • A minimum of 2 years of experience in the travel industry, preferably with GDS systems (Amadeus, Apollo.Sabre, or Worldspan)
  • Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders
  • Good problem-solving skills, with a focus on finding creative solutions to complex problems
  • Proficiency in using computer applications and software, particularly those related to customer service and ticketing
  • Familiarity with Makati area and willing to work onsite
What We Offer

We offer a competitive salary, exciting performance bonuses and account-specific allowances, career advancement opportunities, comprehensive healthcare benefits, and a dynamic work environment that fosters growth and development.

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity to join our team at Neksjob.



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