Support Representative

1 week ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Technical Support Role Overview

This is a technical support position in a contact center environment. The successful candidate will provide first-level support for technical issues and assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

Key Responsibilities:

  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Candidate Qualifications:

  • Must be 18 years and older
  • High school Diploma/GED
  • 1–2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish
  • Ability to explain technical concepts in simple terms.
  • Diploma or degree in IT, Computer Science would be a plus
Benefits Package

We offer a competitive benefits package that includes:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Our team members enjoy a range of benefits and incentives that go beyond a paycheck. We understand the importance of balance and support, which is why we offer a variety of perks to support and reward our team members.

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